For me, the keyboard on the Droid is terrible. Most people complain about the lack of tactile feel, and I agree that it sucks, but that's hardly the sticking point for me.
Instead, the position of the Alt and Shift keys seemed flip. I find I use the keys about equally between capitalization and punctuation. However, it feels unnatural to me to have to stretch my thumbs out the the side to hit the shift key. Instead, I often hit the alt key instead when I need to capitalize a letter. And then I get frustrated and hit it again because I've inadvertantly put a symbol in its place and then hit Del... erasing my entire line because I hit the Alt twice followed by the Del key. Not what I wanted.
I think the problem relates to the normal keyboard on a desktop. To hit the shift key, a person uses their pinkies, not their thumbs. However, on the Droid (or other mobile), you use your thumbs for all tapping; the other fingers are stabilizing the device, or as is the case of the pinkies, not being used at all. So if the usage model changes, so should the layout. Obviously, Motorola/Google didn't think this was a major problem and that people would probably get used to it. But what it really shows in a lack of thoughtfulness on their part. They have an extra blank space on each side of the keypad; they could have extended the either the alt or shift keys to be larger and more accessible, for example, but only after having evaluated which set characters get used most often.
When messaging, I use a lot of contractions... it keeps the sentence structure proper (not using "u" and "ur" and things like that that) while keeping the character count down. So I need the apostrophe a lot. What a pain to type "I'll" Shift-I-Alt-M-L-L." The need to make a shift between the Shift and Alt keys makes the process very cumbersome. A larger keyboard with it's own number row (or pad; does the directional pad ever get used??) would have made life easier; put the key punctuation characters as shifted versions of the number keys instead. That way "I'll" becomes Shift-I-Shift-M-L-L. On top of that, you get the bonus of more easily being able to type numbers into a text field... you know, something that happens a lot on a TELEPHONE.
And don't get me into that overburdened space bar. The space bar simply should not have a double function. It should do one thing and one thing only, no matter what mode the rest of the keyboard is in.
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